Order & Pay

The Order & Pay feature allows customers to browse menus, place orders, and make payments directly from their devices, enhancing operational efficiency for merchants and providing a seamless experience for customers. This feature is ideal for restaurants, coffee shops, and other establishments offering table service or pickup options.

How it works​

Customer flow​

1. Customers scan a QR code, or access the menu online.
2. The Order & Pay menu opens in the customer's web browser.
3. For dine-in, customers select a table.
4. Customers browse the menu, select items, and place their orders.
5. They can pay using various methods, including:
   • Revolut Pay: Customers pay directly from their Revolut app, earning RevPoints.
   • Apple Pay/Google Pay: Customers pay with their digital wallets.
   • Credit/Debit Card: Customers pay by entering their card details.
6. Customers can track the status of their orders, such as when the kitchen starts preparing the order.

Merchant flow​

1. Merchants receive incoming orders as notifications in the Revolut POS iPad app.
2. Click the notification to access the order (also accessible via the Active orders menu), where merchants can:,
   • Accept the order: Customer is notified that their order was accepted, and they can track the status in their browser.
   • Reject the order, with options to:
     • Notify the customer of cancellation.
     • Copy the order for modifications (e.g., if an item is unavailable), allowing your staff to create a new order and discuss alternatives with the customer.
3. Accepted orders are sent to the kitchen for preparation.

Enable Order & Pay​

To enable the feature:

1. Navigate to Order & Pay from the sidebar.

   

2. Click Get started to begin setup.

   

3. Adjust settings in the Setup tab:

   • Accept orders: Toggle to allow orders via Order & Pay.

   • Pickup / Table ordering: Enable pickup, dine-in, or both.

     note

     Table ordering requires a configured floor plan on the iPad app.

   • Download QR code: Generate a downloadable QR code for customers to scan.

4. Click Save changes.

Configure the online menu​

1. In the Online menu tab, click Create menu.

   

2. Select product categories from the POS product catalogue.

   

3. Customise the menu:

   • Change order: Adjust the order of items and categories.
   • Hide categories or products: Select specific items and click Hide to exclude them from the menu.
   • Edit products within categories: Click on a category to customise item visibility and order.

4. Preview changes on the right-hand side of the screen.

5. Click Create menu to save your changes.

6. On the Setup tab, select your preferred menu in the Online menu dropdown.

7. Click Save changes to update your Order & Pay configuration.

Print the QR code​

To make it easy for customers to access the Order & Pay menu, print and display the QR code in key locations in your store.

1. Navigate to Order & Pay > Setup in the Revolut POS web app.
2. Click Download QR code to generate a PDF.
3. Choose your preferred paper size for printing. The QR code is designed to fit on an A5-sized page for optimal visibility.
4. Print the QR code using a high-quality printer to ensure it is clear and scannable.
5. Place the QR code in high-traffic areas, such as:
   • Tables for dine-in customers.
   • Near the counter for pickup orders.
   • Entry points or promotional materials for online access.

By strategically placing the QR code, customers can easily access the menu and place orders, improving their experience and reducing wait times.