Revolut POS
FAQs
doc

FAQs

What are the key features of Revolut POS?​

  • Simple, intuitive user experience: user-friendly design that requires minimal staff training
  • Customisable menu: create a detailed menu or catalogue that fits your business. Include modifiers, variations, and different pricing for eat-in and takeaway options
  • Multi-store management: easily manage multiple locations from one platform
  • Table service: customisable floor plan for efficient table management
  • Integrated card reader and terminal: link with Revolut Reader or Terminal so you can accept card payments seamlessly
  • Low transaction fees: enjoy competitive per-transaction pricing, with 24-hour settlement time
  • Payment acceptance: Take payment in full or split payments
  • Revolut Pay: Save even more with Revolut Pay - our 1-click payment method that lets Revolut customers pay you directly from their account, with per-transaction fee of 0.5% + £0.02
  • Analytics and reporting: Monitor store performance, staff sales, timesheets and more
  • Receipts: Supports both digital and paper receipts
  • Paper receipts: Integrate with Star and Epson printers
  • Contactless ordering: Order & Pay from QR code/website for pick-up or dine-in

How can I quickly set up Revolut POS?​

To start using the POS system, you first need to activate it on your Revolut Business web app or iOS. Follow the steps below for each method.

In the Revolut Business web app:

  1. Login to Revolut Business on your browser, navigate to Merchant > In Store menu and click on POS banner
  2. Once on the POS web app, follow these steps to get started:
    1. Add the products
    2. Order a Revolut Reader
    3. Set up your register layout

In the POS iOS app:

  1. Download the Revolut POS app from the App Store
  2. Log into the app using your Revolut Business credentials
  3. Follow the on-screen instructions to add a location
  4. Go to Catalogue and create a simple menu from there.
  5. Pair the Revolut reader with the iPad via bluetooth and you are ready to start transacting

How can I add a location?​

  1. Go to the Revolut Business app.
  2. Navigate to Settings > Business account > Merchant profile > Locations.
  3. Click + New.
  4. Add the new location details and save.

Can I use the POS app offline?​

No, the app currently does not support offline mode. A stable internet connection is required to use Revolut POS.

Can I connect the POS app to a payment terminal?​

You are only able to pair the POS app with the Revolut Reader and Revolut Terminal, which provides competitive transaction fees and funds landing in your account in 24 hours. We do not support any connection with another payment device.

Can I connect multiple card readers to the same device?​

No, you can connect only one card reader to a device with POS app at a time. But you can have multiple Revolut Terminals assigned to the same location.

I do not have an iPad or an iPhone; do you provide hardware?​

Revolut does not provide hardware such as iPads or iPhones. You'll need to use your own compatible device.

Does the POS app work on an Android tablet?​

No, the app is available only on iOS (13.0 or later) and Mac (macOS 11.0 or later with M1 chip or newer).

Can multiple devices operate in the same location?​

Yes, multiple iPads can be used in the same location, but only one device can edit an order at a time.

One staff member can create an order from one device, park it, then another member can pick it up from another device.

I take orders over the counter and from the table. Can I do both in POS?​

Yes, the POS app supports both counter and table orders.

How can I change my staff passcode?​

  1. Go to the POS web portal.
  2. Navigate to Team on the left sidebar.
  3. Select the staff member and click the icon.
  4. Update their passcode and click Save.

Updated products or grid not showing in the app.​

Navigate to More in the app and tap Sync with web portal to refresh updates.

note

If you have multiple layouts on the web app, ensure you select the right layout in the app settings.

How can I modify the layout of products or categories shown in the app?​

Product and category layout customisation can only be done in the POS web app.

  1. Log in to POS web.
  2. Go to Products > Layouts.
  3. Drag and drop your products and categories on your layout.

Can I get a receipt for an old transaction?​

  1. Navigate to the Orders menu in the app.
  2. Click on Paid orders.
  3. Locate the transaction and tap Receipt to print or email it.

Can I connect the POS to a cash drawer?​

Yes, Revolut POS supports cash drawers that are connected to supported printers.

My printer is not discoverable on the POS app.​

Ensure the printer is powered on and properly connected. Check if you followed the steps correctly: Hardware settings: Printers.

Use the printer's setup utility app for troubleshooting (Star Quick Set-up Utility app or Epson TM utility app). If the printer is not discoverable there, the issue may be with the printer itself.

My printer appears offline on the POS app.​

Try updating the firmware using the utility app. Refer to the printer's user manual for detailed instructions.

Where can I manage orders incoming via Order & Pay feature?​

You will need to have Revolut POS iOS app to be able to view and manage incoming Order & Pay orders.

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