FAQs

• Simple, intuitive user experience: user-friendly design that requires minimal staff training
• Customisable menu: create a detailed menu or catalogue that fits your business. Include modifiers, variations, and different pricing for eat-in and takeaway options
• Multi-store management: easily manage multiple locations from one platform
• Table service: customisable floor plan for efficient table management
• Integrated card reader and terminal: link with Revolut Reader or Terminal so you can accept card payments seamlessly
• Low transaction fees: enjoy competitive per-transaction pricing, with 24-hour settlement time
• Payment acceptance: Take payment in full or split payments
• Revolut Pay: Save even more with Revolut Pay - our 1-click payment method that lets Revolut customers pay you directly from their account, with per-transaction fee of 0.5% + £/€0.02
• Analytics and reporting: Monitor store performance, staff sales, timesheets and more
• Receipts: Supports both digital and paper receipts
• Paper receipts: Integrate with Star and Epson printers
• Contactless ordering: Order & Pay from QR code/website for pick-up or dine-in

To start using the POS system, you first need to activate it on your Revolut Business web app or iPad. Follow the steps below for each method.

In the Revolut Business web app:

1. Login to Revolut Business on your browser, navigate to Merchant > In Store menu and click on POS banner
2. Once on the POS web app, follow these steps to get started:
   1. Add the products
   2. Order a Revolut Reader
   3. Set up your register layout

In the POS iPad app:

1. Download the iPad app from the App Store
2. Log into the app using your Revolut Business credentials
3. Follow the on-screen instructions to add a location
4. Go to Catalogue and create a simple menu from there.
5. Pair the Revolut reader with the iPad via bluetooth and you are ready to start transacting

1. Go to the Revolut Business app.
2. Navigate to Settings > Business account > Merchant profile > Locations.
3. Click + New.
4. Add the new location details and save.

No, the app currently does not support offline mode. A stable internet connection is required to use Revolut POS.

You are only able to pair the POS app with the Revolut Reader and Revolut Terminal, which provides competitive transaction fees and funds landing in your account in 24 hours. We do not support any connection with another payment device.

No, you can connect only one card reader to an iPad at a time. But you can have multiple Revolut Terminals assigned to the same location.

Revolut does not provide hardware such as iPads. You'll need to use your own compatible device.

No, the app is available only on iPad (iPadOS 13.0 or later) and Mac (macOS 11.0 or later with M1 chip or newer).

Yes, multiple iPads can be used in the same location, but only one device can edit an order at a time.

One staff member can create an order from one device, park it, then another member can pick it up from another device.

Yes, the POS app supports both counter and table orders.

Drag and reposition the tables in the editor to avoid overlap. Remember to move the first table to your desired location before creating additional ones.

1. Go to the POS web app.
2. Navigate to the Settings > Staff menu.
3. Select the staff member and click Edit.
4. Update their passcode and click Save staff member.

Navigate to Settings > General settings in the app and tap Re-sync to refresh updates.

Product and category layout customisation can only be done in the POS web app.

1. Log in to POS web.
2. Go to Products > iPad grid.
3. Drag and drop your products and categories on your layout.

The manager dashboard is accessible only to users with the "Manager" role.

1. Navigate to the Transactions menu in the app.
2. Locate the transaction and tap Receipt to print or email it.

Yes, Revolut POS supports cash drawers that are connected to supported printers.

Ensure the printer is powered on and properly connected. Check if you followed the steps correctly: Printer settings.

Use the printer's setup utility app for troubleshooting (Star Quick Set-up Utility app or Epson TM utility app). If the printer is not discoverable there, the issue may be with the printer itself.

Try updating the firmware using the utility app. Refer to the printer's user manual for detailed instructions.

You will need to have Revolut POS iPad app to be able to view and manage incoming Order & Pay orders.