Features of the Revolut payment apps

The Revolut Pay and Revolut Payment Gateway plugin provides several essential features for managing your online store.

Refund orders​

Process refunds easily from you Shopify admin panel. You can issue full or partial refunds for orders where the payment has been captured.

To refund a captured order:

1. Log in to your Shopify dashboard as an admin.
2. Navigate to Orders from the left sidebar.
3. Click on the order you wish to refund to open the Order details page.
4. Click the Refund button.
5. On the refund details page, adjust the quantities or amounts you want to refund. You can refund the entire order or specific items.
6. Optionally, add a note for the customer or restock the items.
7. Click Refund to process the refund.

Manual capture​

By default, Shopify captures payments automatically when an order is placed. With manual capture, you can authorise payments at the time of the order and capture them later. This gives you control over when to collect funds, which can be useful for managing inventory or verifying orders before charging customers.

Enable manual capture​

To enable manual capture of payments:

1. Log in to your Shopify dashboard as an admin.
2. Navigate to Settings > Payments from the left sidebar.
3. In the Payment capture method section, select Manually.
4. Click Save to apply the changes.

Capture a payment manually​

To capture a payment for an authorised order:

1. Log in to your Shopify dashboard as an admin.
2. Navigate to Orders from the left sidebar.
3. Click on the order with an authorised payment you wish to capture.
4. Click the Capture payment button.
5. In the Capture payment dialogue, confirm the amount you want to capture. You can capture full or partial amount.
6. Click Accept to process the capture.

Cancel orders​

Cancel uncaptured orders seamlessly within the Shopify admin interface. The integration ensures that cancellations are reflected in your order management system.

To cancel an uncaptured order:

1. Log in to your Shopify dashboard as an admin.

2. Navigate to Orders from the left sidebar.

3. Click on the order you wish to cancel to open the Order details page.

4. Click More actions and select Cancel order from the dropdown menu.

5. In the Cancel order dialogue, you can:

   • Add a reason for the cancellation.
   • Add a note for your staff.
   • Choose to restock items.
   • Send a notification email to the customer.

6. Click Cancel order to complete the process.