Order management

Order management is a core function of the Revolut POS app, allowing you to handle orders seamlessly, from creation to payment. Whether it's adding items, splitting bills, or applying discounts, this feature is designed to simplify day-to-day operations and ensure smooth transactions for customers.

With tools for editing, transferring, and finalising orders, staff can focus on providing excellent service while keeping workflows organised. This page covers all the essential steps and advanced features to help you make the most of order management.

Register​

The Register is designed to simplify order management, offering tools for creating orders, managing items, and processing payments.

This screen consists of three main sections:

• Product Catalogue: Browse, search, and add products or custom items to the order.
• Cart Management: Access the cart to edit items, apply discounts, add service charges, and include notes.
• Checkout & Parking Options: Finalise the order with a checkout action or park the order for later processing.

Create new orders​

Navigate to the Register menu from navigation bar. Here you can:

• Add products from the product grid layout.
• Browse or search for products in the entire catalogue.
• Alternatively, add a custom product by using the keypad.

Tap on a product to add it to the order

• If the product is a simple product (no modifiers/variations), it will be added directly to the order.

• If the product offers modifiers or variations, you can select your preferred options.

• If the product has a unit price (e.g., for 1 litre of wine) a calculator opens to adjust the quantity and calculate the item's price.

  Here you have the option to sell the product by unit - the system will calculate the price based on the quantity you enter, or by price - the system will calculate the unit for the price entered.

Customise orders​

The Order summary in the checkout is divided into two tabs, each designed to help you manage different aspects of the order efficiently. To access it, simply tap the button on Register screen.

The Order tab displays the products in the order and allows you to make adjustments at the product level, such as editing or customising items. To access these options, long press on the product.

The Actions tab focuses on order-level actions, such as adding notes, setting discounts, managing service charges, and assigning fulfillment details like table or takeaway.

Add notes​

Efficient communication with the kitchen is essential for smooth operations and ensuring customer satisfaction. Below are three key features designed to streamline the process of sending instructions, notes, or updates to the kitchen. Follow the steps outlined to make the most of these tools.

Add notes to orders​

Notes help communicate specific instructions to the kitchen, whether for individual products or the entire order. These notes ensure clear communication with the kitchen, streamlining order preparation and improving service accuracy. The Revolut POS app allows you to add both Product Notes and Order Notes easily.

For a Product note:

1. Select the product in the Order tab before sending the order to the kitchen.
2. Select Add product note, write your note (e.g., "Extra cheese on this pizza").
3. Tap Save to finalise your note.

For an Order note:

1. Go to the Action tab before sending the order to the kitchen.
2. Select Add order note, write your note (e.g., "All dishes should be vegetarian").
3. Tap Save to finalise your note.

Send message to kitchen​

Standalone messages can be sent directly to the kitchen without attaching them to an order. This feature is perfect for communicating general information, such as operational updates (e.g., "Prepare additional bread baskets"). To send a message:

1. Go to the Action tab.
2. Select Send a kitchen message.
3. Enter your message, tap Save to finalise it.
4. Tap Send to send your message to the kitchen.

Choose fulfilment type​

The default order fulfilment type is set in your store's operational settings. For more details, see Operational settings: Store.

To change the fulfilment type for a specific order, go to the Actions tab and select your preferred option under Fulfilment.

You can also mark individual items as Takeaway. This will appear on printed tickets and, if you have set different prices or VAT rates for Takeaway, those will be applied. However, this does not affect the service charge. To mark an item as Takeaway:

1. Press and hold the product.
2. Click on Mark as takeaway.

Add to a table​

If you haven't opened the order from the table plan, you can still assign it to a table by following these steps:

1. Go to the Actions tab.
2. Select Add table.
3. Choose a table, enter the number of seats, and optionally provide a table name.
4. Tap New order to finalize the assignment.

Add service charge​

This feature allows you to customise service charges for each order as needed.

To add or edit the service charge for a specific order, follow these steps:

1. Open the Actions tab of the order.
2. You can either edit or add service charge by selecting the corresponding action.
3. Choose the pricing type:
   • Percentage discount: Enter a percentage to deduct from the total.
   • Fixed discount: Enter a fixed amount to deduct from the total.
4. Tap Save to apply your changes.

Set discounts​

You can apply discounts either to the entire order or to specific items within the order. However, the order must be sent before applying any discounts.

1. Navigate to the Order tab, press and hold on the product you want to discount.
2. Tap Add product discount and choose the discount type:
   • Percentage discount: Enter a percentage to deduct from the total.
   • Fixed discount: Enter a fixed amount to deduct from the total.
3. Enter discount percentage/amount.
4. Tap Save to add discount to the product.

The applied discount will appear in the order summary, whether it's for a specific item or the entire order.

Other options​

• Open cash drawer: Manually open the cash drawer without processing a payment (e.g., for cash handling or to make change).
• Discard bill: Permanently delete an order. This action removes the bill and its details.

Park orders​

If you don't check out an order immediately, park the order to store it. It will temporarily disappear from the Register view.

You can easily access your parked order on the Orders > Parked tab. The Parked tab allows you to find and manage bills that have been Set aside, Assigned to a table, or Partially paid.

Tap Park to store the order from the register screen, choose to add it to an existing order, add it a free table, or tap New order to create new order.

Edit an order​

From the Parked section, two actions are possible:

• Restore: Resume and edit the order.
• Print: Generate a physical copy of the ticket or bill for record-keeping or sharing with the customer.

Once an order is restored, you can:

1. Edit the order:

   • Add new items from the product catalog.
   • Remove existing items by long press and selecting Delete product.
   • You can also apply discounts, change the fulfilment type, and perform other actions—these options are available under both the Order and Action tabs.

2. Discard the order:

   • Permanently delete the bill by clicking on the in the top-right corner.

Refund an order​

Paid orders are available in the Orders menu, allowing you to review settled bills and track payment history and refund already paid bills. To issue a refund:

1. Go to the Orders menu in the navigation bar.
2. Select the Paid tab.
3. Select the order you want to refund and tap Refund.
4. Confirm the refund to complete the process.

Take payments​

When your customers are ready to pay, you need to finalise the order by pressing Checkout to initiate the payment process. Finalising orders is simple and intuitive, ensuring a smooth experience for customers.

Split the bill​

Splitting the bill makes it easy to manage payments when customers want to share costs. You can split the amount either by entering specific values or dividing it equally.

To split a bill:

1. Tap Split amount on the checkout screen.
2. Choose one of the two options:
   • Enter an amount to manually specify how much each person pays.
   • Split equally to divide the total evenly among participants.
3. Continue with the payment.

Add tip​

Adding a tip allows customers to show their appreciation for great service. To make tipping seamless, you can set preset percentage options for quick selection.

To add a tip:

1. Tap Add tip on the checkout screen.
2. Choose one of the following:
   • Enter a fixed amount.
   • Select a preset percentage (if configured).
3. The tip will be added to the total automatically.

Select payment method​

Offering flexible payment methods ensures a smooth checkout experience for your customers. Whether they prefer cards, QR codes, or alternative options, you can easily record their payments.

• Credit/Debit Card: Process payments easily with the paired Revolut Reader.

• Revolut Pay: Accept secure payments via QR code, powered by Revolut Pay.

• Tap to Pay: Take payments directly via your iPhone.

  note

  Tap to Pay functionality is only available on devices running iOS 16.4 or later. Ensure your device is updated to access this feature.

• Cash: Record cash payments manually. While cash is accepted, Revolut keeps things simple by not offering cash management services.

• Other tender: Use this option to record alternative payments, such as vouchers, deposits, or other non-standard methods.

Confirm payment​

Once the payment method is selected, follow the on-screen instructions to complete the transaction. Please wait until you receive confirmation that the payment was successful.

A receipt will be printed automatically (if configured) or can be printed manually from the payment confirmation screen. Optionally, you can send the receipt to the customer's email.