Order management

Managing orders efficiently is a core function of the Revolut POS iOS app. The Order management feature allows you to handle orders seamlessly, from creation to payment. Whether it's adding items, splitting bills, or applying discounts, this feature is designed to simplify day-to-day operations and ensure smooth transactions for customers.

With tools for editing, transferring, and finalising orders, staff can focus on providing excellent service while keeping workflows organised. This page covers all the essential steps and advanced features to help you make the most of order management.

Take orders​

The Register menu in the Revolut POS app is where you can create new orders, send notes to the kitchen, and apply discounts, and process payments. This section walks you through the basic operations available when taking orders.

The screen consists of two main sections:

• Product catalogue: Browse, search, and add products or custom items to the order.
• Order Summary: Edit items, apply discounts, add service charges, and include notes.

Create new orders​

1. Navigate to the Register menu from the main menu.

2. Add items to the order:

   • Browse or search for products in the catalogue.
   • Alternatively, add a custom product by tapping Add custom product.

   

   • Tap on an item to add it to the order:

     • If the product is a simple product (no modifiers/variations), it will be added directly to the order.

     • If the product has modifiers/variations, you can choose them:

       

     • If the product has a unit price (e.g., for 1 litre of wine) a calculator opens to adjust the quantity and calculate the item's price:

       

       Here you have the option to sell the product by unit - the system will calculate the price based on the quantity you enter, or by price - the system will calculate the unit for the price entered.

1. Tap the the calculator/multiplier to change the quantity of an item.
2. Swipe left on an item to:
   • Delete form the order
   • Apply discount
   • Mark for takeaway/eat-in (depending on your default fulfilment type)

Assign to a table​

If you created an order without selecting a table or need to reassign an order:

1. Navigate to Active orders in the main menu.
2. Open the order you want to edit.
3. Tap Assign to table.
4. Select an available table from the floor plan.

To reassign an order to another table:

1. Navigate to Active orders in the main menu.
2. Open the order you want to edit.
3. Tap the current table.
4. Tap Transfer table.
5. Select an available table from the floor plan.

Apply discounts​

You can apply discounts to an entire order or specific items within the order.

Full order discount​

1. Tap the Order discount button in the order summary.
2. Choose the type of discount:
   • Percentage discount: Enter a percentage to discount from the total.
   • Fixed discount: Deduct a fixed amount from the total.
3. Tap Add discount to apply it to the order. It will appear in the order summary.

Product discount​

1. Swipe left on an item in the order summary, and tap Discount.
2. Choose the type of discount:
   • Percentage discount: Enter a percentage to discount from the total.
   • Fixed discount: Deduct a fixed amount from the total.
3. Tap Add discount to apply it to the order. It will appear in the order summary.

Add service charge​

1. Tap the Service charge option in the order summary. (Alternatively, go to ... > Add service charge)
2. Choose the type of service charge:
   • Percentage charge: Enter a percentage to add to the total.
   • Fixed charge: Add a fixed amount from the total.
3. Tap Add charge to apply service charges to the order. It will appear in the order summary.

Add notes​

You can add notes to orders in two ways, depending on your needs.

Add note to bill​

1. Tap the ... menu in the order summary.

2. Select Add note to bill.

   

3. Choose to:

   • Add note to check: To add a general note to the full check, such as customer-specific instructions (e.g., "Food allergy at Table 3") or other relevant details.
   • Add note to item: To add item-specific notes, like "No ice" for a drink or "Less sauce" for a pizza.

4. These notes will be included on the kitchen ticket when you tap Send to kitchen.

   

Send note to kitchen​

Send direct notes to the kitchen corresponding to a table's order. These notes are sent immediately to the kitchen, making them ideal for ad hoc requests from customers (e.g., "Bring more napkins").

1. Tap the ... menu in the order summary.

2. Select Send note to kitchen.

   

3. Enter the note, which will correspond to the table's order.

4. Tap Send to immediately notify the kitchen.

   

Send to kitchen​

If the order includes items that need to be prepared:

1. Review the order summary and ensure all kitchen notes are added.
2. Tap Send to kitchen to print a kitchen ticket or send the order to the kitchen display.
3. Kitchen staff will be notified of the order details and the order will be parked.

Other options​

These options are available by tapping the ... menu in the order summary.

• Park bill: Temporarily save an order to resume later. Ideal for customers who need more time or for restaurants serving multiple courses (e.g., park after starters and mains, then restore and add desserts before final payment). This will park the bill and send it to the kitchen (if Kitchen messaging feature is enabled.)
• Open cash drawer: Manually open the cash drawer without processing a payment (e.g., for cash handling or to make change).
• Discard bill: Permanently delete an order. This action removes the bill and its details.

Edit orders​

Managing parked and active orders is streamlined in the Active orders menu, or, if using Table service, via the floor plan for table-assigned orders. This section covers how to restore, edit, or finalise orders.

Access active orders​

1. Navigate to Active orders from the main menu.

   • Orders are displayed with details such as time, total amount, and status (e.g., parked or awaiting confirmation).
   • For table-assigned orders, use the Table service floor plan to access specific orders.

2. Select the order you wish to edit.

   • Parked orders will display the Restore option, allowing you to resume editing.
   • Additionally, you can print the bill or reprint the ticket by tapping Print.

Edit order details​

Once restored, you can perform the following actions (as described above):

• Add new products or adjust item quantities.
• Apply new or update existing discounts.
• Include or update service charges.
• Modify notes or add new ones.
• Change the assigned table (for table-assigned orders).

All edits are saved in real-time, ensuring the order remains up to date.

Take payments​

When your customers are ready to pay, you need to finalise the order. Finalising orders is simple and intuitive, ensuring a smooth payment process for customers. Payments can be processed in multiple ways, including splitting bills, applying tips, and recording manual payments.

Start payment​

1. Tap the Charge button on the order summary.
2. The payment screen will appear with the total amount due.

Split amount​

If customers wish to split the bill:

1. Tap Split amount on the payment screen.
2. Enter the amounts or percentages to divide the total among customers.

Add tip​

If customers wish to add a tip:

1. Tap Add tip to include a gratuity.
2. Enter a fixed amount or percentage.
3. The tip will be added to the total.

Select payment method​

Choose one of the following payment methods:

• Credit/debit card: Process payments via the paired Revolut Reader.
• Revolut Pay: Use the QR code option for quick, secure payments via Revolut Pay.
• Cash: Record manual cash payments directly.

Confirm payment​

1. Once the payment method is selected, follow the on-screen instructions to complete the transaction.
2. A receipt will be printed automatically (if configured) or can be printed manually from the payment confirmation screen.
3. Optionally, you can send the receipt to the customer's email.

Take payments with the Revolut Terminal​

If you have a Revolut Terminal, you can offer a seamless, table-side payment experience by using parked bills. This allows staff to prepare and save the order on the POS, then retrieve and finalise it using the Terminal directly at the customer's table.

Park the bill on the POS​

1. After preparing the order (adding items, discounts, notes), tap ... in the order summary.
2. Select Park bill.
3. Optionally, add a note (e.g., customer's name or table number).
4. Confirm to save the order by tapping Print and send. It will now be accessible from the Terminal's parked bills list.

Retrieve the parked bill on the Terminal​

1. Bring the Revolut Terminal to the table.
2. On the Terminal, tap the Orders icon.
3. Locate and select the correct parked order from the list (based on table number or notes).

Review and confirm the order​

1. Review the order details with the customer: items, discounts, service charges.
2. Make any final adjustments if available. If desired, print a preliminary receipt before charging.

Collect payment at the table​

1. Tap Charge on the Terminal.
2. The customer can pay by tapping or inserting their card, scanning a QR code for Revolut Pay, or other supported methods.
3. Once payment is processed, you can print the receipt immediately on the Terminal.

This Terminal workflow provides a flexible alternative to using the POS app for finalising payments. It enhances the customer experience by bringing the payment process directly to their table and offering the same seamless steps they would experience at the counter.