---
api: 'Merchant API'
---

# Disputes

Endpoints that allow merchants to view customer payment disputes.

 It provides a robust framework with high-level states (e.g., `won`, `lost`, `needs_response`, `under_review`) and detailed substates (e.g., `lost_expired`, `pre_arbitration`, `won_pre_arbitration`, etc.) to accurately track the dispute lifecycle.

 Additionally, the API integrates standard dispute reason codes and human-readable descriptions, offering a customisable approach to dispute resolution that facilitates effective dispute management.